Prep for a tough conversation

Prep for a tough conversation

Seth and Sami consistently butt heads over how to move their work forward. Sami knows they need to talk, and that the conversation will be emotional and contentious. This discussion needs to happen, so that she and Seth get past their issues to make progress on their...
I hate to tell you this, but…

I hate to tell you this, but…

Susan believed that allowing her team to work flexible hours was good for the company and helped people balance work and life. When corporate decreed that employees had to work a more set schedule, Susan struggled with supporting her people and falling in line with...
Be like Mrs. Knote

Be like Mrs. Knote

Mrs. Knote, who stood about 4 feet 10 inches (6 feet if you included her beehive hairdo), was my fourth grade teacher. Her short stature did not equate with the force of nature that was Mrs. Knote. When asked recently to list the characteristics of someone I admire,...
Conflict aversion?

Conflict aversion?

Some team members hate conflict. Instead of openly airing the issues, conflict-averse people often go to their best friend on the team and complain about other team members. They say things like, “I don’t want to make trouble” or “It...
Harnessing the hidden power of guilt

Harnessing the hidden power of guilt

Are you one of those habitually guilty individuals who always worries you aren’t doing enough? Don’t feel too bad. It turns out that that little gnawing feeling in your gut may just make you a better employee and an effective leader. In “Defend Your...