Three steps to selling anything

Three steps to selling anything

We recently had a fascinating team discussion about business development. Experts say that the vast majority of successful sales conversations involve the buyer talking more than the seller. (No wonder we are turned off by the fast-talking used car salesperson!)...
Yes, you can manage interruptions

Yes, you can manage interruptions

“Don’t be defeated by a self-fulfilling prophecy that your interruptions can’t be controlled.” Jack D. Ferner Interruptions can drain your available time to address vital priorities. So, not taking control of your time and managing interruptions is tantamount to...
Become more tolerant of ambiguity

Become more tolerant of ambiguity

People differ greatly in their tolerance for ambiguity, though it is uncommon for leaders to admit that they don’t like situations that are unclear. As leaders, they feel that they must be seen to roll with the punches, help people find clarity in uncertain...
Just do one thing

Just do one thing

Most people would describe their lives as busy, even overwhelming. That’s the most common reason people give for not tackling the not-urgent-and-very-important things that we say are priorities. We don’t do them, in spite of the fact that they are the...
Assume the best

Assume the best

You get to work and read an email from a coworker: Christi – the side door was left unlocked between 2 and 3 pm again. Have you thought of creating a checklist that will help you remember? Jane You think: What a jerk Thanks for the helpful suggestion. I’ll try...