by Christi Barrett | Customers
It’s ironic. Focusing on customers, as vital as they are to business success, can be lost in our quest for growth and high performance. It’s all too easy to focus on how we can get more customers, rather than what needs to be done to completely WOW the...
by Christi Barrett | Emotional Intelligence
A recent Forbes.com article titled How Do You Control CEO Rage? seems like a sign of the times. Stress from the dire economic situation, global competition and high-speed change seems to be pervasive. And some of us just don’t react well to the pressure cooker....
by Christi Barrett | Discipline
It’s summer. Time to kick back. Not so for lots of folks who are frantically trying to a) find a job or b) keep a job or c) survive in this hectic, over-scheduled, manically connected world. So, what’s the secret to achieving more by doing less? The 80/20...
by Christi Barrett | Leadership
Asking for help just isn’t cool. Or manly. Or womanly. At least that is how it seems, since we can be so loathe to do it. Maybe we’re afraid to be seen as weak or unable to go it alone. Asking for help is actually a great thing – and can be good for...
by Christi Barrett | Decision-making
You’re in a meeting discussing an important issue, and you need to make a decision. Bob doesn’t offer his opinions, but he does ask a lot of questions. Bob thinks, “Hey, this is great. My questions will help us really understand what’s going on...
