There must be a misunderstanding

There must be a misunderstanding

There must be some kind of mistake,” (Genesis – it was a band, for you youngsters – from their 1980 hit). Whether you’re a GenY or Baby Boomer, you’ve experienced the frustrations of misunderstandings in communication. We often refer to...
If you want loyalty, get a dog

If you want loyalty, get a dog

Marketing folks have a saying, “If you want loyalty, get a dog.” Customer loyalty, it seems, is a myth. Is employee loyalty a thing of the past, too? Nope. But too many leaders focus on loyalty at the expense of true leadership. Perhaps the definition of...
Never waste a good crisis

Never waste a good crisis

“Never waste a good crisis” is one of the tips given by Bill George in a recent article titled, Seven Lessons for Leading in Crisis.* This thoughtful piece stimulated thinking about some of the potential benefits (that’s right, there can be payoffs)...
Creating a culture of ownership

Creating a culture of ownership

Tired of all the news about our tough economic climate? There are some bright sides to the gloom. One is the fact that every (smart) person in your organization recognizes that his or her financial security depends upon the viability of the company. Simply said, all...