If you want loyalty, get a dog

If you want loyalty, get a dog

Marketing folks have a saying, “If you want loyalty, get a dog.” Customer loyalty, it seems, is a myth. Is employee loyalty a thing of the past, too? Nope. But too many leaders focus on loyalty at the expense of true leadership. Perhaps the definition of...
Never waste a good crisis

Never waste a good crisis

“Never waste a good crisis” is one of the tips given by Bill George in a recent article titled, Seven Lessons for Leading in Crisis.* This thoughtful piece stimulated thinking about some of the potential benefits (that’s right, there can be payoffs)...
Creating a culture of ownership

Creating a culture of ownership

Tired of all the news about our tough economic climate? There are some bright sides to the gloom. One is the fact that every (smart) person in your organization recognizes that his or her financial security depends upon the viability of the company. Simply said, all...
Build relationships now

Build relationships now

Sue is a busy, no-nonsense leader. She doesn’t have time to (as she refers to it) chit-chat. Not a big fan of water cooler talks, Sue doesn’t actively avoid her direct reports and peers. She just doesn’t seek out interaction and prefers to talk about...